Terms and Conditions
Updated 1st September 2014
The following Terms and Conditions apply to transactions made on the Fuel-Tec Limited web site for all goods and services supplied directly by Fuel-Tec Limited. Fuel-Tec Limited reserves the right to change, alter or otherwise amend these terms and conditions at any time. Please read these Terms and Conditions carefully and if necessary print a copy for future reference. The placement of an order indicates your acceptance of our Terms and Conditions and we will treat such an order as an offer by you to purchase and pay for the goods subject to these terms. You are also required to be over 18 years of age to place an order online. These Terms and Conditions do not affect your statutory rights.
Fuel-Tec Limited reserves the right to make changes to our published prices to reflect any increase in our supplier´s prices, or of any associated taxes or service costs. We also reserve the right to amend prices if an omission or error was made to the published price for the goods whether or not the order has been confirmed. In this event, you will be informed of any price changes and given the opportunity to cancel your order. All products will have VAT at the current rate of 20% added at checkout.
Accuracy of Information
Fuel-Tec Limited makes reasonable endeavours to ensure that all information on our website is as accurate and up to date as possible. The utmost care and attention has been taken that the information is correct at time of publishing.
Description of Goods
Fuel-Tec Limited provides a range of fuel conditioning and associated products. Any specifications provided on our site are for the sole purpose of giving an approximate description of the goods.
Due to the variable nature of fuel consumption, not all customers will experience the same level of savings. The referrals and testimonials on the web site are based on customer feedback. We undertake to give you a 100% product satisfaction guarantee. If for any reason PD-5 Boiler Boost+, PD-5 Fuel Boost + or PD-5 Marine Boost+ does not live up to your expectations and you do not achieve the minimum savings we suggest, we will give you a full product refund. Please refer to our Contact Us page to request a product refund.
From the time of delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be notified to Fuel-Tec Limited within 48 hours of delivery. Please refer to our Contact Us page to notify us of any damages or shortages
All orders received Monday – Friday will be dispatched within 48 hours of receipt, orders received on Saturday and Sunday will be dispatched the following Monday. Once the goods are dispatched you will be notified by email. You will normally receive your order within 72 hours of dispatch.
If your item arrives damaged, you are required to email us within 48 hours with details of the damage. In most cases, you must retain the packaging in order for a claim to be made to the courier for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.
If you have been sent the wrong item, please contact us as soon as possible to arrange for the item to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) any appropriate shipping costs (with prior agreement of Fuel-Tec Limited).
Unrequired Goods & Incorrect Purchases
If you decide that you do not require your PD-5 products please feel free to contact us if the item is still in new condition (unopened and untouched). Returns of this nature are purely at our discretion. Returns will be charged a restocking fee of 10% of the cost of the item and the cost of sending refund payments, all which will be deducted from your refund payment. If the item is returned opened, damaged, or faulty we may not be able to arrange a refund. Un-required goods must be reported within 7 days from the date of receipt and returned to us within 30 days.
If you wish to cancel your order prior to goods being dispatched by Fuel-Tec Limited, you will receive a full refund. If the goods have been dispatched but not yet delivered then you will be refunded in full less any shipping costs incurred by Fuel-Tec Limited upon its safe return.